Privacy Policy

Information we collect and why we use it

The information handled by an online casino will usually depend on account activity and the services used. It may include information you provide directly, information created when you use the website and information received from service providers involved in payments, identity checks, security or technical operations.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details and communication preferences. These details help us create and manage your account, provide customer support, communicate important service information and confirm that your account is being used by you.

Identity and verification information

To help protect players and the service, we may request identity or age verification information. This can include verification documents and information needed to check that the details supplied for an account are genuine. Verification information may be used for account security, responsible operation of the service, anti-fraud checks, prevention of unauthorised use and compliance with legal or operational requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances and other transactions. Payment information may be processed through payment providers or other specialist service providers. We use transaction records to operate account payments, respond to payment questions, identify unusual or unauthorised activity, resolve disputes, keep accurate records and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the site. This information helps us maintain website functionality, improve performance, detect security threats, understand general usage and troubleshoot technical issues.

Support and communications

If you contact support or otherwise communicate with us, we may keep the information you provide, together with records of the request and our response. This allows us to investigate questions, verify account ownership, provide assistance, monitor service quality and maintain a reliable record of important account communications.

Main purposes for using information

• Running, maintaining and improving your account and the website.
• Processing account activity and facilitating deposits or withdrawals through available payment services.
• Completing identity, age, security, anti-fraud and anti-abuse checks.
• Providing customer support and responding to questions or complaints.
• Sending service messages, account notices and, where permitted, marketing communications based on your preferences.
• Meeting legal, regulatory, accounting, security and risk-management obligations.
• Protecting players, the website, our service providers and the integrity of transactions.

Security, retention and your privacy rights

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and restrictions on who can view information. No website, online account or method of transmission can be guaranteed to be completely secure, so you should keep your login details private and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account, deal with queries, protect the service, resolve disputes or meet other business and security needs. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to technical and legal requirements.

Requests about your personal information

Subject to applicable requirements and reasonable verification, you may ask us to help with the following privacy rights:

• Access the personal information we hold about you and receive an explanation of how it is used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept for a period required by law or for other legitimate purposes.
• Withdraw consent to marketing communications. You can also use an unsubscribe option in a marketing message where one is provided. Service and account messages may still be sent when they are necessary for your account or the operation of the website.
• Ask questions or raise a concern about how your information has been handled.

To exercise these rights, send your request to support@fafabet9casino.wtf. Please explain what you are asking for and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where the request concerns account access, verification documents, payments or deletion. We aim to respond within a reasonable time and may explain if a request cannot be completed in full.